Usability issues and support needs: What is important to Ghanaian learners?
This study explored usability issues and support needs in respect of e-learning that are important to adult learners in the Central Region of Ghana. One hundred and fifty adult learners were randomly selected from approximately 600 adult learners who had previously completed at least one online course. Respondents came from two districts that were purposively selected from among 21 districts in the Central Region. The respondents completed a paper-based questionnaire from June to August 2014. Respondents were adults aged 25 years and above studying and working in the Central Region. The research instrument used a five-point Likert scale for responses ranging from strongly disagree
(1) to strongly agree (5). Respondents reported that learnability was a major usability concern (mean = 4.3). The next major concern for learners was finding and retrieving content and resources for effective e-learning (mean = 4.2). This was followed by the concern that the e-learning interface be usable by a variety of people with different access issues (mean = 4.1). On usability needs for e-learning, adult learners expressed the need for mastering technology required for e-learning (mean = 4.5). Learners also expressed the need for activities to be more entertaining and engaging (mean = 4.3) and to use real-world conventions and scenarios in order to make the systems more usable (mean = 4.3). Adult learners expressed the need for consistency in the treatment of graphical assets, navigation and feedback within the e-learning interface (mean = 4.2) and that the e-learning interface be simple and intuitive (mean = 4.1), among others.